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American Guardian Warranty Services announced its 2019 AGWS University F&I training schedule. According to a press release, the workshop is designed to provide insights and education to both dealers and agents.

The workshops, which are offered in the company’s corporate office in Warrenville, Ill., as well as through online webinars, are led by AGWS’ Robert Harkins, vice president of training, and Vice President of Sales Chuck Hobbs. The classes are intended to demonstrate effective sales approaches with compliance and ethics to improve dealership profitability, customer satisfaction, and repeat/referral business and ensure all employees are compliant with current laws, regulations, and best practices.

“Following the overwhelming success of past AGWS University courses, we’re proud to offer this year’s workshops, led by our industry’s best, Robert Harkins and Chuck Hobbs,” said Jon A. Anderson, president and COO of American Guardian. “We look forward to continuing to evolve our University courses by offering online webinars and educating more dealers and agents this year and many years ahead.”

AGWS University F&I Training Course Schedule 

  • Day 1: Material covered in the opening revolves around compliance, ethics, and federal law. Customers respond well when they have a level of trust and understanding of what’s required legally and advisable ethically. This understanding can be quantitatively measured as performance in sales numbers. Topics covered include: compliance and ethics, selling with integrity, F&I, and the Law Quiz.
  • Day 2: The second day is focused on several effective sales techniques, including dialogue selling, menu selling, and the steps to a sale. These techniques are remarkably effective at driving better sales numbers. Topics covered include: F&I sales workshop, principles of dialogue selling, F&I steps to a sale, and menu selling.
  • Day 3: The third day of is devoted to reinforcing what attendees have learned in the first two days. Using real world scenarios and true-life problem-solving approaches to challenges that inevitably occur in the sales process. Topics covered include: value-added selling, role-play sales presentation, lien analysis, and how to accomplish goals.
  • Day 4: The final day of the workshop is an intensive overview of the topics that were covered and the participant’s key takeaways. Topics covered include: sales process outline, value-added objection handling, role-play sales presentation, and professionalism.

AGWS University includes hotel, transportation, breakfast, and training in its $595 total cost. The courses are also offered in four different time slots throughout the year.

To register for one of AGWS University’s upcoming F&I workshops, visit agwsu.com.