According to a press release, the all-new publication has been completely revised to parallel the service procedures most service personnel encounter on a regular basis. The guide includes extensive updates to previous editions and features additional material provided by dealers, service managers, technicians and suppliers. It also offers more than 100 pages of average work unit times for the main functions RV technicians perform, along with service check sheets to serve as a reference for service managers and technicians.
“The new guide certainly has more service management guidance – from training opportunities to job descriptions to tool lists – and how to manage situations the service department has to deal with on a daily basis,” said RV Learning Center Service Consultant Tony Yerman, who coordinated work on the new edition. “Every labor operation listed now has a labor time associated with it. If a labor time might have a variance or be questionable as to accuracy for the application, the publication provides guidance on how to handle the situation.”
The guide, also known as a flat rate manual, is an ideal tool for the service department when working with extended service agreement and insurance companies.
The service management guide is available in two formats. A printed version is available on durable cardstock paper with a 3-ring binder. The guide is also issued on CD-ROM that features searchable PDF documents.
Special pricing is available for Recreation Vehicle Dealers Association (RVDA) members. Current prices are: Manual or CD-ROM: RVDA members $175, non-nembers $350. Manual and CD-ROM together: RVDA members $290, non-members $585. Order the guide at the RV Learning Center website.
Members of the Service Management Guide Task Force who worked on the revision are: Yerman, who chaired the task force; subcommittee chairs Tom Zeilstra, Pierce RV Supercenter, Billings, Mont.; Cheryle Schlegel, Happy Daze RVs, Sacramento, Calif.; Paul Nunez, Giant RV Center, Montclair, Calif.; Gary Melancon, Paramount RV Repair & Auto Body, Reno, Nev.; Chris Dougherty, RV Medics, LLC of New England, Springfield, Mass.; and Rick McHone, Bill Plemmons RV World, Rural Hall, N.C.; and subcommittee members Dan Feist, Don Bushman, Pierce RV Supercenter; Scott Hayden, Dylans RV Center, Sewell, N.J.; Steve Waldren, Paramount RV Repair & Auto Body, Reno, Nev.; Dennis Schwatka, R’N’R RV, Liberty Lake, Wash.; Briggs Vince, The RV Shop, Inc., Baton Rouge, La.; and Chris Block, National Travelers RV Center, Conway, Ariz.