Alliance Coach RV Sales and Service continues to gain recognition for its in-house service technician training program, according to a release by the Wildwood, Fla.-based dealer. The company reported that nine RVIA/RVDA registered technicians certified in 2016 received their training at Alliance Coach.
Led by master certified RVIA/RVDA service technician and RVIA/RVDA training mentor Ed Cowan, Alliance offers certification programs at three levels: registered technician, certified technician, and master certified technician.
Technician certification includes training and testing on all aspects of RV repair including electrical Systems, both 110-volt AC and 12-volt DC; generators; heating systems; hydraulics; propane systems; plumbing; ranges and cooktops; refrigerators; water heaters; air conditioning; brake, suspension and towing systems; and general knowledge sections on preventative maintenance.
Plans for 2017 include further certification training for technicians at its Wildwood and Lake Park, Ga., locations. Company owners Alan and Judy Shapiro “fully support the training and certification program in order to ensure their service centers help set the industry standard for customer care,” the release stated.