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The ARVC InSites 2005 Convention Expo, scheduled for Nov. 30 to Dec. 3 in Austin, Texas, will offer members of the National Association of RV Parks and Campgrounds (ARVC) a slate of educational seminars addressing issues facing operators along with social networking opportunities.
The conference, to be held at the Hilton Austin Convention Center Hotel, will run simultaneously with the Recreation Vehicle Industry Association’s National RV Trade Show for the second year in a row.
ARVC’s convention kicks off with a presentation of the results from the national research project conducted by Yesawich, Pepperdine, Brown & Russell (YPBR). The survey, reflecting the results of 20-minute phone surveys of RVers and tenters, will offer new information on campers’ preferences, according to ARVC President and CEO Linda Profaizer.
“This is what customers want now, what keeps them coming back to parks and what will make them come back in the future,” Profaizer said.
In addition to the survey results, convention attendees will be treated to an array of seminars on the YPBR research, as well as topics including recreation programming, Wi-Fi, pet policies, marketing and virtual website tours.
Also on tap is information regarding pool and water park safety and developing newsletters along with a seminar on customer service. ARVC will also have a new DVD available on customer service training.
The keynote speaker for this year’s convention is Troy Campbell, senior consultant for the Center for Generational Studies in Aurora, Colo. He will speak about bringing harmony to business and personal life and also conduct seminars on marketing and public relations, and guest services/hospitality.
More than 55 companies will be displaying, starting Dec. 2, in this year’s industry trade show on the largest trade show floor in ARVC history.
For entertainment, there will be the Boot Scootin’ Industry Party with the 2004 Hill Country Entertainer of the year, Thomas Michael Riley. In addition, magic and comedy will be performed by Esther’s Follies and the ARVC Foundation will host the Great American Roundup Auction and a golf outing.
The Park Operators on Tour and the Council of Delegates meeting will be held prior to the convention, in addition to two all-day, pre-show seminars – “More Campers, More RVs, More Money, More Fun” and “Maintenance & Managers.”