Noted author and speaker Chris Helder will present “The Power of Influence … Mastering the Customer Experience,” during the opening general session of the RV Dealers International Convention/Expo on Nov. 7. According to a press release, the convention is sponsored by the Recreation Vehicle Dealers Association (RVDA), RVDA of Canada and the Mike Molino RV Learning Center.
The compelling keynote address, made possible by convention Platinum Partner Wells Fargo CDF, will focus on communication techniques that can make an immediate impact and maximize the customer experience. Helder has “a fresh approach that concentrates on creating a strong connection with customers that can lead to better performance in all areas of the dealership,” the release stated.
This presentation will help dealers explore:
- The greatest communication, persuasion, and influencing tools that are practical and can be implemented immediately.
- A list of “1% behaviors” that significantly improve your results.
- Persuasion skills, that you can increase to get customers to take action.
- Building relationships that matter in business.
- Understanding the power of coding success and replicating winning behavior.
As the author of two best-selling books on the power of genuine communication, Chris has addressed more than 2,000 audiences throughout the U.S., Asia, Australia, and Europe. His global client list includes: Citibank, Merrill Lynch, Glaxo Smith Kline, Toyota, Fuji Xerox, Levi’s and IBM.
The convention theme is “Gear Up for Success,” and RVDA encourages dealers to bring their top performers for a week of fixed-operations training and education, leadership development, networking, and motivation.
Registration is now open and early bird rates apply through June 30. Dealers who register at least one person from their dealership by June 30 at the early bird rate of $609 lock in a rate of $589 for the rest of their company’s registrants—no matter when they sign up. That represents a 40% savings off the full convention rate for the first registrant alone. Online registration is available at www.rvda.org.