RVBusiness Magazine recently honored family-owned RV dealership N.H.-based Campers Inn, which operates nine East Coast locations, by presenting the company with the 2014 Innovation Award. The award, sponsored by Lippert Components Inc., recognizes the company for its “creative, outside-the-box marketing and operations.” Campers Inn was also named as one of the 2014 Top 50 RV Dealers in North America.
“We couldn’t be more grateful for this recognition from RVBusiness and the ongoing support of the RVDA, as well as the industry at large,” said Jeff Hirsch, CEO of Campers Inn, in a press release. “With so many exceptional people working in and around the RV industry, this award serves as a testament to the passion of our employees and Campers Inn’s commitment to providing outstanding service and upholding our core values.”
RVBusiness pointed to several recent customer service initiatives at Campers Inn that made the company a natural choice for the award. The dealer recently introduced the “We Care” program, a 24-hour customer service hotline and -mail inbox where customer concerns are addressed directly by company management. Additionally, a customer satisfaction survey initiative and a thorough digital content strategy have improved the dealership’s client relationships and established Campers Inn as an online resource for RV lifestyle information.
Recreation vehicle manufacturers nominated dealers across the United States and Canada whom they believe best exemplify excellence in their field. Nominees were invited to fill out comprehensive applications based on long-standing guidelines covering all aspects of their businesses, such as customer service and satisfaction, employee training and education, sound planning and property management. An independent panel of veteran industry experts convened for judging at the RV/MH Hall of Fame in Elkhart, Ind., to select the Top 50 and special awards for Service and Innovation.
“Our judges had a difficult task this year in picking just 50 out of all our very qualified applicants, especially considering the significant consolidation the RV industry has experienced over the past five years, as with many commercial sectors, so the pool of proficient candidates is somewhat smaller than before,” stated Sherman Goldenberg, publisher of RVBusiness magazine and founder of the Top 50 program. “Our 2014 winning dealers are unquestionably the cream of the crop. We couldn’t be prouder of this year’s class.”
The RVBusiness Top 50 dealers and special award recipients were honored during the 2014 RV Dealers Association International Convention/Expo at Bally’s Las Vegas at a Nov. 12 awards reception underwritten by its sponsors – Ally Financial, Inc., Blue Ox, Cummins Power Generation, Dometic Corp., Freightliner Custom Chassis Corp., GE Capital Commercial Distribution Finance (CDF), Lippert Components Inc., Protective Asset Protection and NTP-STAG – and in cooperation with the Recreation Vehicle Dealers Association (RVDA) and RVDA of Canada.
For more information about Campers Inn, visit www.CampersInn.com, like Campers Inn on Facebook or follow @CampersInnRV on Twitter.