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Tiffin Motor Homes Inc., Red Bay, Ala., has signed on Carpenter’s RV Superstore as a member of the manufacturer’s dealer network.
Carpenter’s RV, a full-line retailer based in Pensacola, Fla., was founded in 1964 and remains a family-owned company.
“The business practices of Tiffin Motor Homes and Carpenter’s RV are so much alike,” said Carpenter’s President Mark Carpenter. “Service makes the difference, whatever it takes for our customers. Business goes where it is invited and stays where it is taken care of.”
Carpenter’s carries $6 million in inventory on more than eight acres at its facility in northern Pensacola, which also features a 12-bay service center with 10 technicians.
“Carpenter’s RV is a great addition to the Tiffin network,” says Tiffin Sales Manager Jerry Williamson. “Their dedication to customer service and commitment to raising RV consumers’ satisfaction fit perfectly with Tiffin’s practices and philosophies. Pensacola is a very significant market for Tiffin.”
In the recent RVDA 2006 Dealer Satisfaction Index, Tiffin led all RV manufacturers in 18 of 24 criteria, including competitive and innovative product design, accessibility of top management and promotion of customer support/loyalty through product support.