Engine builder Caterpillar Inc. has increased the number of participating facilities in its RV service network by 60% in the past year.
According to a press release, the Cat RV Center network has grown from the initial 56 locations when the program was launched in September 2005 to over 100 sites. The company said more locations are joining every month.
“RV owners have different needs from truck drivers or other motorists,” said Tony Kapustka, bus and specialty vehicle group, Caterpillar on-highway engines. “The growth of our Cat RV Center network indicates how important it is to make sure the services that meet these needs are readily available.
“We offer everything from comfortable waiting rooms with cable television to specially trained technicians and service bays dedicated to RV service at locations throughout the U.S. and Canada.”
Kapustka noted that the Carolina Cat RV Center in Statesville, N.C., features a wide center bay reserved for RVs, mobile lifts designed for motorhomes, diagnostics and other specialized equipment for better servicing.
“We are currently adding four more bays to the Statesville location, while following the same basic floor plan at our other service centers,” said Jeff Greenway, product support manager for Carolina Cat. “That floor plan includes a private lounge, satellite TV, refreshments and comfortable furnishings.”
Becoming certified as a Cat RV Center location involves extensive training and resources from a Cat dealer, and all facilities are audited annually to ensure quality of service, according to Kapustka. The certification process includes training for service personnel, as well as mandatory facility enhancements, such as the new lifts and building renovations.
A 24-hour RV hotline and website also are available to help travelers find the nearest Cat RV Center when they’re on the road.