In an exclusive interview that will appear in the April issue of RV Business, Richard A. Coon, the new president of the Recreation Vehicle Industry Association (RVIA), announces the appointment of five industry individuals to serve as chair people for task forces being set up as part of a renewed campaign to upgrade the quality of RV industry products and services.
All five of the panels will operate under the umbrella of the Go RVing Coalition’s Committee on Excellence, now led by co-chairmen Jim Sheldon, assistant to the chairman of Monaco Coach Corp., Coburg, Ore., and Marty Shea, owner of Madison RV Center, Huntsville, Ala.
Chair people for the 10-15-person task forces, which are still being finalized, are as follows: Replacement Parts Availability, Debbie Brunoforte, owner, Little Dealer, Little Prices, Mesa, Ariz.; Industry-Wide Training, Bruce Cooper, owner, Village RV Inc., Roseville, Calif.; Customer Warranty, Ellen Keitzmann, vice president of sales and human resources, Blue Ox, Pender, Neb.; Product Quality, John Thompson, John Thompson & Associates, Nicasio, Calif.; and Industry Communication and Support, Dale Zimmerman. executive vice president, production, Sunline Coach Co., Denver, Pa.
Each group was expected to meet soon – either at companies or via teleconferences – to begin the process of identifying causes and solutions to the industry’s quality problems for a report that ultimately will be presented to boards of the major industry associations at RVIA Committee Week in June.