The California Department of Consumer Affairs’ Arbitration Certification Program (ACP) announced it has certified the arbitration processes for RV manufacturers Coachmen Recreational Vehicle Co. and Georgie Boy Manufacturing, both subsidiaries of Elkhart, Ind.-based Coachmen Industries Inc.
Coachmen and Georgie Boy join Perris, Calif.-based National RV Holdings Inc. as the first three RV builders with state-certified arbitration programs.
They join the ranks of 17 automobile manufactures that currently offer similar arbitration programs certified by the state.
According to a press release, the new certifications may indicate a movement in the RV industry to establish state-certified arbitration programs addressing warranty disputes with the chassis, chassis cab, and propulsion parts of motorhomes.
“It’s wonderful to see these RV manufacturers take steps demonstrating their commitment to consumer satisfaction,” said Charlene Zettel, Department of Consumer Affairs director. “We hope this is the beginning of a solid trend among industry manufacturers to get state certification for their arbitration processes.”