Editor’s Note: Sponsored by the National RV Dealers Association (RVDA), RVDA of Canada, and the Mike Molino RV Learning Center, the 2019 RV Dealers Convention/Expo takes place Nov. 11-15 at Caesars Palace in Las Vegas. In addition to discovering new products and services in the Expo Hall, meeting manufacturer, supplier and vendor partners, and networking with other attendees, dealers and their professional staff have the opportunity to attend dozens of educational seminars and workshops.

Among the six distinct seminar tracks are workshops designed for F&I professionals, which will provide a variety of sessions that will help dealers maximize profits, while understanding the importance of ethics and customer satisfaction. A sampling of the F&I track is as follows:

“How Do You Present and Objection Handle with Tech Savvy Consumers?”

In this seminar, Shawn Moran of Brown and Brown Dealer Services will look at electronic presentations methods that are integrated with App One and a dealership’s DMS to provide a fast and efficient online presentation experience for the customer in front of you at your location or hundreds of miles away communicating electronically with your store. 

• “F&I 2020: A Clear Vision for the Future of F&I”

If you still using the same F&I system you were in 1989, then Paul Sheldon of Protective Asset Protection

Will help you bring their F&I Process into 2020 with effective presentations designed for today’s customer and see your results and your customer satisfaction improve.

• “Branding Your F&I Department Experience to All Generations”

Shawn Moran of Brown and Brown Dealer Services will take participants on walk-through of the modern F&I process, looking at procedures on, during and after the day of delivery that maximizes F&I income and creates awareness on how protecting your RV is still the focus of your F&I department — without losing the identity of your dealership in the process. 

• “Super Lawyers Panel: Flying in Formation to Prevent Litigation II”

One of the highest rated presentations in Con/Expo history returns, and will be led by Rob Cohen, Scott Folkers, Chris Lowman, Harold Oehler, and moderator Brett Richardson. This training will focus on the very latest litigation tactics used against motor vehicle dealers and how RV dealers can better partner with manufacturers to resolve customer issues and prevent litigation. All attendees will receive access to a free PowerPoint presentation that will help them train their service employees on how to prevent litigation.

• “Does F&I Stand for Fairies and Imps? No, the Money is Real”

In this workshop, D.J. Stringer of Garage Composites explains how the profit that a structured F&I department and process can produce is like a fairy-tale come true. By the end of the workshop attendees will have the tools to determine the current health of your dealership’s F&I department, and an action plan for improvement.

(Note: Workshops and speakers subject to change.)

Dealers and their professional staff can register online for the 2019 RV Dealers Convention/Expo by going to the convention website or by using a fillable PDF that can be printed and faxed or mailed. Those that have already registered can still sign-up additional staff at the locked-in discounted rate. The 2019 Convention/Expo matrix is available here to view and download. Visit the convention website for a complete list of speakers and workshops and to register additional people.