HOWE, Ind. – A new five-point Cruiser Care plan announced by Cruiser RV offers campers increased support and service before, during, and after purchasing the brand’s RVs. The plan encompasses multi-point RV inspections, optimized manufacturing, warranties, an owner-facing smartphone app, and expert-staffed customer service to provide improved peace of mind for travelers, wherever they go.
Before a Cruiser RV leaves the manufacturing headquarters, it undergoes a battery of quality control and stress testing that evaluates the electrical system, holding tanks, plumbing, LP gas lines, fuel stations, and more. Each unit also gets a monthly road test to evaluate how it handles, ensuring roadworthiness and the safety of the owners while towing. But the testing doesn’t stop there.
“Our state-of-the-art production facilities also house a built-in rain bay allowing us to take our quality control process to another level by testing our products on how they will perform in real weather conditions,” said Kyle Miller, Director of Sales for Cruiser RV.
This rigorous testing is thanks to the custom-built, state-of-the-art production, warehouse, parts, and cabinet shop facilities designed to enable high-quality manufacturing with minimal friction. The newly optimized 80,000-square-foot parts warehouse allows Cruiser to stock more parts and ship them out within 24 to 48 hours, reducing repair wait times at service centers across the country.
If owners do need repairs, an array of warranties can help them get the service they need with less hassle. “We offer both a one-year limited manufacturer warranty and a three-year limited structural warranty,” said Jim Fenner, vice president of Customer Service and Engineering. “But we also partner with some of the best suppliers in the industry who offer multi-year warranties on their components – even tires.”
To manage service needs on the road, the new MyCruiser mobile app can help. It not only tracks model-specific warranty information, it also provides a history of sales and parts orders and tracks shipping for any current orders on the way. The app can remind owners about routine maintenance needs, help them find nearby Cruiser dealers and service centers, and includes a library of checklists, how-to articles, videos, and podcasts to help campers navigate RV ownership.
And for occasions that require a more human touch, Cruiser RV can connect travelers to service experts in a matter of moments. A new live chat feature on the Cruiser website lets people chat with RV specialists from their desktop, while the customer service phone number connects callers with experts who can answer questions on the spot. A new online catalog also makes ordering parts simple, with warranty claims processed in less than 24 hours to help defray the cost of needed repairs.
“At Cruiser, our commitment to building Great American Trailers doesn’t stop when our RVs roll off the line,” Miller said. “Our goal is to protect, support, and assist Cruiser owners wherever they go, so they can focus on having worry-free adventures with the people they love.”
To learn more about Cruiser RV products, visit www.cruiserrv.com and join the conversation on Facebook, Instagram, and YouTube.