Freightliner Custom Chassis Corp.’s (FCCC) network of Oasis Service Centers has increased from 65 to 82 outlets during the past year, according to the Gaffney, S.C., firm.
In addition, the company noted that the 65 original centers continue to add trained technicians to their work forces along with improved amenities.
“More and more of our Oasis dealers are realizing the payoff of providing the special services that RV owners appreciate,” said Dennis Rastenbach, FCCC dealer advisor.
He said amenities that enhance the overall service experience include a dedicated waiting room for motorhome customers, special electrical hookups and a staff of certified motorhome technicians.
In recognition of performance over the past year, Freightliner named Las Vegas Freightliner as the Oasis Dealer of the Year. It marked the second time the center garnered the award, which is given to the service center with the highest customer satisfaction rating as determined by Oasis dealer surveys submitted by the end customer.
“Over the years, our business volume has increased, largely because our reputation as an Oasis Service Center continues to grow,” said Scott Zeppenfeldt, vice president of service at Las Vegas Freightliner. “But we’ve had to improve our level of service to maintain our high standards.”
Las Vegas Freightliner has seven dedicated RV service technicians at its 24/7 facility, who service more than 40 motorhomes a month. The facility also has a dedicated service-reception area, customer lounge and service advisors.