FORT LAUDERDALE, Fla. – Florida RV Trade Association (FRVTA) members will gather tonight for a welcoming reception in the Aloha Room of the Marriott Harbor Beach Resort in Ft. Lauderdale, the kick-off of the organization’s 43rd State Convention.
The theme for this year’s convention – planned tonight through Saturday – is “Ride the RV Pipeline to Success!” The theme goes with the tropical setting of the hotel and with the need to stay ahead of competition in these tough times, according to information provided by the FRVTA.
In addition to a wealth of information, the FRVTA Convention allows for plenty of fun activities like deep sea fishing and a visit to Top Golf. A “Shake Your Coconuts” Dinner Party Friday night will feature beautiful Hawaiian shirts and dresses and a great dinner buffet. Also a lot of fun is the “Big Kuhuna” Game Show luncheon featuring games, prizes, cash and loads of surprises.
Following opening remarks Friday morning from FRVTA Executive Director and FRVTA President Ken Loyd, general manager of Keystone Heights RV Resort, a full slate of featured speakers will address attendees, including:
Harold Oehler, Oehler Mediation
The Trial of the Century – The FRVTA, and emcee Harold Oehler, will take this year’s convention attendees into the courtroom during the trial of a consumer’s lawsuit against an RV dealer and manufacturer. The audience to this “Trial of the Century” will serve as jurors and decide the case. This mock trial will train RV dealers on industry best practices that will allow dealers to:
- Prevent customer complaints from turning into lawsuits
- Recover their customers and
- Encourage the manufacturer to pay for the dealer’s defense and protect the dealer from judgment.
Phil Ingrassia, RVDA President
RV Inudstry Update – Fixed Operations Training Opportunities – RV Dealers Association President Phil Ingrassia will provide a quick overview of the status of the RV market based on monthly dealer surveys. He will also cover the association’s strategic priorities, including legislation, industry efforts to reduce Repair Event Cycle Time (RECT), and fixed operations training opportunities for service, parts, and warranty management professionals available through the Mike Molino RV Learning Center.
Michael Ochs, RVIA Director of Government Affairs
Michael Ochs will talk about some recent RV industry trends and economic indicators, including a better relationship with the campground industry.
He also will highlight some recent research and GoRVing demographic information.
Curtis Hemmeler, RVTI Executive Director
Curt will be giving an update on the RV Technical Institute including the recent launch of Level 3 in the RV Technician Career Path. He has been with the RV Industry Association for over four years, serving as the Executive Director of the RV Technical Institute, the gold standard of RV Service Technician training in North America.
Breakout sessions on Saturday will include:
- A Dealers Guide to Repair Event Cycle Time (RECT)
- Cyber Security for Business
- Consumer Demand letters – How to handle the gauntlet of customer complaints
- The Nuts & Bolts of Florida Tax
- Passing the Keys (Succession Planning is Critical)
- Recap of Trial & How to Stay Out of Court
- Riding the Waves of Social Media
An awards dinner and reception is planned Saturday evening.