For the fifth consecutive year, Grand Design Recreational Vehicle LLC was awarded with the coveted Recreation Vehicle Dealers Association’s (RVDA) Quality Circle award.
“We are honored to be the recipient of this award for the fifth straight year. This is the industry’s report card for manufacturers, and we are humbled that our Grand Design dealers continue to provide us with record-setting marks for all of our product lines,” said President and CEO Don Clark in a press release. “This year’s results showed that our unique business model is continuing to raise the bar, as all of the Grand Design products were ranked at the top of the class. Thank you to our Grand Design dealers for your continued support of our company. We are very truly blessed for your continued business, and the trust you have placed in our team.”
The Dealer Satisfaction Index (DSI) survey measures reliability/quality, parts, warranty, sales as well as the ultimate question…“How likely would you recommend this brand to a friend (in a different market) to represent at their dealership?”
In order to receive this award the brand must receive a higher than 4.25 score on a 5-point rating scale. Grand Design again improved upon last year’s scores with the highest scores given by the survey. Grand Design has won the award for every eligible product line each year since its founding in 2012.