According to a press release, the pledge is “a straightforward commitment that will help Grand Design and their independent dealerships across North America make customers for life,” said Don Clark, president and co-owner, adding, “This new program is a unique pledge from Grand Design and our dealers to any Grand Design owner who is traveling and may require specific service to their RV. This provides clarity to what customers can expect as a Grand Design owner.”
The commitment pledge is comprised of four basic tenants;
• The dealership commits to provide priority service scheduling to traveling Grand Design owners.
• The dealership commits to do everything possible to get critical repairs completed as soon as possible.
• Grand Design RV commits to rapid repair authorization.
• Grand Design RV commits to overnight parts delivery in critical ‘unit down’ situations.
All Grand Design RV dealers will receive framed signed certificates to display at their dealerships. “We want all Grand Design RV owners to have positive traveling experiences which will hopefully help retain and increase the number of folks that enjoy the RV life style,” said Clark.