Orange, Texas retailer David Hoelzer, of Lloyd’s I-10 RV Center, took over as board chairman of RVDA for 2004-’05, accepting the gavel from Alabama’s Marty Shea during the 2004 RV Dealers International Convention/Expo.
It was a natural progression for Hoelzer, who has a “lifetime of practical dealership experience, having served in every position in the family dealership that he now heads,” Molino said at the event, held Sept. 21-24 in Las Vegas, Nev.
Hoelzer also has a wealth of association leadership experience at the local, state and national levels, Molino said.
“I grew up in this business,” Hoelzer, who served as the RVDA board’s first vice chairman in 2003-04, said in accepting the gavel from Marty Shea during the association’s annual meeting. “It has been very good to me and my family. I’m happy to be in a position where I can give something back.
“I love meeting the everyday challenges that we face as dealers, especially the satisfaction that comes from developing a strong team of dedicated people working to serve our customers.
“We have some critical issues to work on over the short and long term if we are to provide world class service to our customers. Making our repair-parts system more responsive will especially be on my radar screen as your chairman of the board.”
Among the other issues Shea, a 26-year industry veteran, would like to see Hoelzer’s administration address are making more progress in achieving improved dealer-manufacturer relationships that are similar to those in the “franchised” new-car, heavy-truck industries.
In addition, he’d like to bring more used units that currently sold privately back into dealerships under sales programs that include inspections and extended service contracts.
“If most peoples’ first RV experience is with a used unit,” Shea reasoned, “shouldn’t that experience be at a dealership where they can get accurate information about how the product is used?”
In addition to controversies over the industry’s new-model release dates, the delicate topic of RV rally sales is also on RVDA’s radar, although making progress in this arena will tough, added Shea, because of a “rally culture” that has evolved over the years.