FAIRFAX, Va. – Veteran technician and shop foreman Ken Barnes will help direct service shops to the promised land of efficiency during a workshop at the 2023 RV Dealers Convention/Expo in the fixed operations track. The Convention/Expo will take place Nov. 6-10 at Paris Las Vegas.
From 2 p.m. – 3 p.m., Thursday, Nov. 9, Barnes will investigate “Proven Strategies to Decrease RECT and Improve Technician Productivity”. This workshop will cover the steps from start to finish on proven ways to decrease Repair Event Cycle Time (RECT) while improving the customer experience. In addition, Barnes will review ways to improve technician productivity and their satisfaction.
During the workshop, attendees will learn:
- Step-by-step processes that will streamline their RECT plus improve their customer and technician satisfaction
- Techniques for increasing technician productivity and gross profits
Barnes is director of Sales for DealerPRO RV Training. He spent 25 years in fixed operations departments, working for franchised auto dealers, first as a technician, then shop foreman and ultimately fixed operations director for a large dealer organization overseeing 300 employees, grossing over $800,000 per month in fixed ops.
The convention brings together North America’s top dealership personnel for a week of in-person networking and continuing education workshops designed for dealers/GMs, sales, fixed ops, F&I, and digital marketing professionals.
The annual RVDA convention also includes opportunities to interact with leading manufacturers, suppliers, and RV industry business partners in the Expo.
The event is sponsored by RVDA of the U.S., RVDA of Canada, and the Mike Molino RV Learning Center.
Companies interested in partnership or sponsorship opportunities can contact Julie Newhouse at (703) 364-5518 or email email@example.com.