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Integrated Dealer Systems (IDS) has added new functionality to its mobile app designed to streamline service, parts and inventory operations. According to a press release, the new features provide service writers, technicians, salespeople and parts managers with the ability to perform key daily tasks and offer quick and efficient communication to customers from anywhere in the RV dealership.

One of the highlights is the ability for service writers to conduct a 360-degree walk-around of a unit on their mobile device with a customer where they can add jobs and take pictures to properly document any customer wants, needs, questions or concerns. The new features provide service writers, technicians, salespeople and parts managers with the ability to perform key daily tasks and offer quick and efficient communication to customers from anywhere in the dealership.

“The concept of checking in a unit using a mobile app is truly ground breaking,” said Jeremy Ketelsen of Ketelsen RV. “Any service we can provide to our customers right on the spot, without having to go back and forth to a computer, is a huge plus and gives us an edge over our competition”

In addition to its inventory counting capabilities, which include the ability to conduct both cycle and year end counts directly from a mobile device, the app now provides several imaging features designed to help the parts department document and identify correct parts as well as enable the warranty department to handle claims quickly and more effectively.

“One of the features we like best with the mobile app is the ability to take pictures of RVs, engines, and parts and attach them to specific jobs and warranty claims,” said Dave Pearo of Hilltop Trailer Sales. “In our business, it’s important to track these images so you have an ongoing visual history of the unit or part when it enters your dealership. It avoids a lot of headaches down the road.”

The IDS mobile app runs on most Apple and Android devices and will be available with Astra G2 November product release. For more information, call (800) 769-7425.