Jellystone Park operators and staff members from across the country gathered at the Embassy Suites in Covington, Ky., last week for five days of intensive training covering pool operations, staff training, team-building and guest activities.
According to a press release, the training sessions included a two-day Certified Pool Operators (CPO) course, which was taught by Mike Howard, senior vice president and general manager of operations and maintenance at Coney Island Amusement Park in Cincinnati.
Howard provided Jellystone Park operators and staff with detailed information on water testing and treatment, filtration, disinfection and risk management as well as design considerations, hot tub and spa operations, management and troubleshooting.
Annis Davis, an expert in workplace performance and productivity, provided a two-day course in effective coaching using emotional intelligence. She talked about the social skills needed for effective leadership and the power of self-esteem and empathy, and how to use both as foundations for building trust and respect. She also addressed how to develop effective coaching sessions, how to involve the employee in improvement, how to document coaching sessions and how to take corrective action if coaching has failed.
Additional staff training sessions were provided by Jim Cain, a senior consultant to Cornell University’s Corporate Team-building Program who has authored five books on adventure-based team-building. In addition to leading sessions on leadership and staff training, Cain also led several sessions on activities they provide for their guests, including icebreakers and get-acquainted activities.
Park operators and staff also participated in a roundtable discussion focusing on teen and adult activities, while Leisure Systems’ CARE (Caring About Recreation & Entertainment) Committee held a session on staffing concerns.
Other presenters included Bethany O’Connell, who led a seminar titled, “Are you prepared for an emergency.” She discussed how to prepare and train for emergencies and the hazards to be aware of when an emergency occurs.
Jason Soltis of SureVista Solutions provided a session on goal setting for 2015, while Mark Miller and Paul Padgett of US Digital Partners led a seminar covering the latest trends in video production. They also showed park operators and staff several ways to share their stories, reach more travelers and increase their park business using videos.