Kenect, a tech company based in Pleasant Grove, Utah that offers texting, web leads, payments and reputation management together in one platform, is hosting a webinar on “Google Reviews 101: Changes For RV Dealers In 2023” at 11 a.m. ET, Tuesday, June 20.
“Over the past 24 months, we have seen an increase in importance on Google Reviews. Research shows that 93% of dealership customers choose a dealership based on reviews,” officials said. “In this webinar we’ll do a NEW training on Google reviews for dealers in 2023. We’ll show you how to deal with negative reviews, how to get more positive reviews, and everything in between.”
A few of the items that will be discussed:
- What to do when you get a negative review
- What NOT to do when you get a negative review
- Methods to more rapidly collect down payments, service payments
- Improving customer relationships with texting
The panel will open it up to questions from dealers at the conclusion of the webinar.