Goshen, Ind.-based Keystone RV Co. named four new general managers in the customer service department. According to a press release, these new positions “will help ensure that the company continues to provide industry-leading dealer and retail service support” for the Keystone and Dutchmen brands.
“With the rapid growth in sales over the past year and the strong outlook for 2015, we believe these promotions will enable us to continue to deliver the highest level of service to our dealer partners and retail customers,” said Randy Mast, vice president of service operations, in a press release. “These changes push the decision making to those closest to the customer, helping to create even faster response times and higher customer satisfaction.”
The Keystone/Dutchmen customer service group consists of 185 associates with over 170,000 square feet of recently expanded customer service facilities in Goshen and Pendleton, Ore., serving over 900 dealers and service centers in the US and Canada.
The four promotions include:
• Garett Carolus was named general manager of parts operations and will be responsible for the day-to-day operations of parts, purchasing and key express catalogs.
• Shari Powell was named general manager of warehouse operations. She will make sure dealer orders are picked, packed, shipped and protected in a timely and efficient manner.
• Ray Runge will serve as general manager of warranty operations and will oversee the day-to-day operations of the product teams and warranty department to assure a quick, consistent and fair response to preauthorizations and warranty claims.
• Stephen Holmes was named general manager of retail operations and will lead the team that assists retail customers that contact Keystone directly, along with service shops and associates working with retail customers.
President Matt Zimmerman noted, “We are pleased to offer Garett, Shari, Ray and Stephen the opportunity to grow within Keystone. Over the years, these individuals have demonstrated a genuine concern for the customer and the ability to get the job done. We will rely on them and the entire service team to perform at an even higher level as Keystone continues to expand.”