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Keystone RV Co. Inc. has broken ground on a new 98,000-square-foot customer service center at its Goshen, Ind., campus, according to a report in the Elkhart Truth.
The new facility will centralize Keystone’s customer service division that includes a call center along with parts, service and warranty work. About 120 employees work in the division, which currently operates in two leased facilities. The company said completion is anticipated in late fall.
Keystone’s new service center will feature 18 service bays, offices for the division and a larger space for parts inventory.
“We needed this,” said Don Clark, senior vice president for the Thor Industries Inc. subsidiary. “We’ve grown to the point that our volume continues to grow and our commitment to dealers is on the front end as well as the back end, so we have to service our dealers to a higher level.”
This is the 12th new building to go up at the Keystone complex in recent years. The company soon will open a new 280,000-square-foot lamination plant on the campus.
With the additional buildings, Keystone’s operations will include more than 1.5 million square feet under roof in Goshen.
Ron Fenech, president and CEO of Keystone, said the towable builder’s products continue to do well at the retail level, with registrations up 27% in May.
“Retail is off slightly (in April) for the industry for travel trailers and fifth wheels,” said Fenech. “For us to be showing those kind of gains, we’re very pleased.
“It’s not at the fever pitch we had last year. Dealers entered 2005 prepared for more growth taking place. For everybody, it doesn’t ‘feel as good’ as it did last year. But this year is not that far off; we’re just down a little.”