Kampgrounds of America Inc. (KOA) named Cam and Paul Friesen, owners of the Watkins Glen, N.Y., KOA campground for the past 17 years, Franchisees of the Year during the company’s Annual Jamboree Nov. 7-11 in Myrtle Beach, S.C.
“Paul and Cam Friesen are great role models for every KOA campground owner – or any campground owner, for that matter,” said Shane Ott, KOA president and COO. “Paul has played a big role on just about every key advisory group within KOA, and has helped make the Kampgrounds of America system the industry leader that it is today.”
The Friesens received the award Nov. 10 during a special awards ceremony. Nearly 600 KOA franchisees and members of their staffs attended the Jamboree.
The Watkins Glen KOA, in the heart of the New York Finger Lakes region, includes a new indoor swimming pool, spa and fitness center, as well as full-service Kamping Lodges with full kitchens, bathrooms and showers.The campground received high marks from its campers who participated in KOA’s Kamper Satisfaction Survey in 2008.
Also receiving special recognition was the Cardinal/Ottawa South, Ontario, Canada KOA owned by Daniel Parent and Karen McAndrew. That campground received the KOA Rising Star Award, given each year to a new KOA franchisee who has demonstrated “great operational and customer service skills early in their KOA careers.”
The day began with the awarding of KOA President’s Awards to 275 franchisees who received high guest service scores from their own campers based on the annual KOA Kamper Satisfaction Surveys (KSS), and 99 KOA Founder’s Awards to those franchisees who had received the very top scores from their campers via KSS.