Lazydays RV is continuing its commitment to exceptional service and product expertise by focusing on three integral service areas: strengthening the leadership team; investing in the Sys2K dealer management software; and introducing the new Lazydays Tech University program. According to a press release, these efforts will be implemented over the next few months.
To strengthen the company’s services leadership team, changes are being made with talent from both within and outside the company. They include:
* Doug Earle has been appointed the director of Crown Club Service. He comes to Lazydays from the U.S. Air Force, MacDill AFB, Fla.,where he led hundreds of military personnel supporting complex aircraft in defense of our country.
* Steve Jensen has joined the team as the director of delivery and retail service. Jensen’s 30-year career – including the U.S. Army, manufacturing and Best Buy – exemplifies strong leadership skills and a passion for “setting the bar” in customer experience.
* David K. Witty has taken on a new role and is now responsible for elevating Lazydays’ manufacturer relationships, focused on warranty and parts. He will also take the lead in growing Lazydays parts and accessories retail businesses both in-store and online.
“I am confident that the combined experience of these three professionals will elevate the dealership’s services performance to an unprecedented level, and position our Tampa dealership as a nationally recognized service hub for RVers,” said Tim Sheehan, Lazydays president and CEO.
Lazydays is in the process of implementing a dealer management system robust enough to handle their industry-leading services capability. As the commitment between Tim and Sys2k President Carl Sconnely continues to expand the use of new technologies, including mobile, both teams are taking technology in RV dealerships to a new level.
Sheehan noted, “We are working towards a common goal to create technology that enhances the customers experience during the sales cycle and more importantly the after sales servicing of their purchase, all while decreasing the overhead of the dealership.” The two companies are working to bring seamless bidirectional communications between manufacturers, dealers, and their customers.
“It’s one giant leap forward for the RV industry,” said Sonnely. “What is developed here not only benefits Lazydays, but will also be available to all RV dealerships and manufacturers alike.”
In an effort to upgrade the Lazydays technical talent, the dealership has introduced the new Lazydays Tech University training program. Lazydays Tech University, a proprietary program that follows the Recreation Vehicle Industry Association (RVIA) learning topics, and develops professional and technical skills that go well beyond basic RV repair and maintenance, is designed for Lazydays technician trainees who are beginning their career. The new comprehensive curriculum consists of a 10-week schedule of full day training sessions that include classroom as well as hands-on repairs.
Overall, the program is an enhancement to the current industry leading tech training curriculum that the Flordai RV Trade Association (FRVTA), RVIA and the Recreation Vehicle Dealers Association (RVDA) jointly provide.
“Basing the new training program on the industry-developed tasks and skill analysis demonstrates Lazydays outstanding commitment to technician education,” says RVDA President Phil Ingrassia. “The combination of classroom and hands-on training will prepare trainees for rewarding careers as RV technicians.”
“We are confident that the combination of strengthening our leadership, Sys2K investment and the Tech University will help us bring the service experience to an unprecedented level,” adds Sheehan. “We look forward to introducing our enhanced RV services offering to our customers in Tampa, as well as in Tucson later this fall.”