Lazydays RV announced that Ellen Otero has been promoted to service manager for the company. According to a press release, Otero is a 12-year Lazydays service expert and will now oversee a team of approximately 40 service team members while continuing to “ensure a streamlined process for all Lazydays service customers.”
At the 220 service bay RV repair center in Tampa, Otero is responsible for managing daily service activities taking place at Lazydays including overseeing technicians, guiding and assisting service advisors, as well as taking care of the individual needs of each customer.
“Over the years, Ellen has demonstrated a sincere commitment to Lazydays and our service customers,” said Dave Witty, vice president of services for Lazydays. “She has a wealth of RV knowledge that, combined with her extensive experience in our services division, makes her well-equipped in providing customers the best RV service experience.”
Otero first joined Lazydays in 2003 and worked her way up from a receptionist for the service department to service advisor to now joining the service management team at Lazydays. In 2011, she was honored with the “Essential Partners Award” as the Service Employee of the Year for Lazydays.
“This is an exciting opportunity and I could not be more thrilled to take on more responsibility at Lazydays,” said Otero. “Interacting with our customers is the best part about working here and I look forward to continuing to help meet the needs of our customers and contribute to our impeccable customer service record.”
Lazydays’ services division is staffed with more than 130 expert woodworking craftsmen, body restorers, and RVIA and RVDA certified technicians. The service facilities consist of 220 service bays in Tampa, Fla., and 72 service bays in the Tucson, Ariz., location.
Lazydays also offers consumers an exclusive option of manufacturing parts that are no longer in production upon request. From RV service and maintenance to interior and exterior upgrades, Lazydays RV Services division is dedicated to helping consumers enjoy a long-lasting RVing experience.