Lippert Components Inc. (LCI) serviced more than 200 RVs during the 4th Annual Forest River Owners Group (FROG) International Rally at the Elkhart County Fairgrounds Aug. 9-15. According to a press release, LCI also performed many upgrade product installations throughout the week at its Goshen service center and led four interactive and educational product seminars.
FROG Director Bob Byrne noted, “LCI is right there at the forefront of our service initiative. LCI’s outstanding service team worked side-by-side with Forest River technicians to answer questions, troubleshoot and solve issues and educate FROG members on many of the wonderful features and accessories on their RVs. LCI’s participation at this year’s rally was bigger than ever before, with an impressive display of exciting product upgrades and a commitment to listen to customer feedback and provide hands-on product demonstrations.”
LCI’s aftermarket and customer service teams, the Lippert Electronics group and “The RV Doctor” Gary Bunzer led seminars and gave product presentations for attendees on a range of LCI products, including slideout mechanisms, automatic leveling systems, pin boxes, suspension upgrades and remote control systems. Some of LCI’s most popular upgrade products this year included the JT’s Strong Arm Stabilizer, Flex Air Pin Box and Waste Master, the company said. LCI representatives were on hand all week to answer questions, provide safety tips and get feedback from customers on products.
“With around 700 RVs on site, LCI’s partnership was essential to delivering exceptional support to so many customers,” said Leo Akins, director of codes and standards and quality control at Forest River Inc. “It’s clear that their top priority is customer satisfaction — they really listen to customer feedback and are always looking to improve the customer’s experience. We simply could not have done it without them.”