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Marked by the introduction of the Nappanee, Ind.-based manufacturer’s 2020 models — including the debut of the Kountry Star diesel pusher — the 2019 Newmar dealer meetings got underway Tuesday (April 9) at the Gaylord Palms Resort & Conference Center in Kissimmee, Fla.

With eight floorplans including the $273,392 (base MSRP) 3709 model, Newmar officials have rebranded the Ventana LE line as Kountry Star, seeking to differentiate the Ventana and Ventana LE brands going forward.

Kountry Star is just one of many changes, innovations and upgrades for the 2020 model year as Newmar debuted 25 new floorplans and unwrapped life-cycle changes for the Mountain Aire and Ventana lines.

The day began with an address by Newmar President Matt Miller, who spoke of the company’s continued commitment to becoming known for the same level of outstanding customer service and brand loyalty in the RV industry as some of the world’s most respected corporations, such as Apple and American Express.

“We have to constantly redefine the customer experience because the customers’ expectations are constantly changing,” Miller told the several hundred dealer personnel in attendance.

Miller was followed by Newmar Vice President of Sales John Sammut, who not only provided an overview of the 2020 lineup but also challenged dealer personnel in the audience to elevate their standards of customer service.

The dealer meetings continue today with presentations by Newmar Vice President of Service Matt Utley, Vice President of Operations Kevin Bogan, and Vice President of Administration Joe Shoemaker.

Additionally, Newmar handed out several sales and service awards including:

Sales
• Guaranty RV, Junction City, Ore.
• Holland RV Centers, San Marcos and Palm Desert, Calif.
• Independence RV, Winter Garden, Fla.
• Midway RV Center, Grand Rapids, Mich.
•National Indoor RV Center, Lewisville, Texas, Lawrenceville, Ga., and North Las Vegas, Nev.
• North Trail RV Center, Fort Myers, Fla.
• RV One SuperStore, Albany and West Seneca, N.Y., Dover, Fla., and Des Moines, Iowa
• Steinbring Motorcoach, Garfield, Minn.
• Tom Johnson Camping Center, Marion and Concord, N.C.
• Transwest Truck Trailer RV, Frederick, Grand Junction and Fountain, Colo., and Belton, Mo.

Service (Gold)
• Transwest Truck Trailer RV, Frederick, Colo.
• Dylan’s RV Center, Sewell, N.J.
• Dick Gore’s RV World, Jacksonville, Fla.
• Myer’s RV Center, Albuquerque, N.M.
• RCD Sales, Etna, Ohio

Service (Platinum)
• Guaranty RV, Junction City, Ore.
• Ansley RV, Duncansville, Pa.
• Coach Light RV, Carthage, Mo.
• The Hitch House, Oro-Medonte, Ontario
• Mount Comfort RV, Greenfield, Ind.
• Leisure Time RV, Oklahoma City, Okla.
• Freedom RV, Tucson, Ariz.
• Tom Johnson Camping Center, Concord, N.C.
• North Trail RV Center, Fort Myers, Fla.
• National Indoor RV Center, Lewisville, Texas, and Lawrenceville, Ga.
• Berryland Campers, Ponchatoula, La.

Service (Diamond)
• Midway RV Center, Grand Rapids, Mich.
• Steinbring Motorcoach, Garfield, Minn.
• Independence RV, Winter Garden, Fla.