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Motorhome and fifth-wheel builder Newmar Corp., Nappanee, Ind., recently recognized the company’s dealers that provided “excellent customer service over the past year.”
Newmar said that its Customer Satisfaction Index (CSI) award was presented to 29 dealers who scored in a pre-determined percentile based on results from customer surveys following warranty work.
Winners include: Ansley RV, Duncansville, Pa.; A OK RV Sales, Menomonie, Wis.; Arbogast RV Depot, Troy, Ohio; Arlington RV Supercenter, East Greenwich, R.I.; Ballard’s Camping Center Inc., Hamburg, N.Y.; Bodily RV II Inc., Garden City, Idaho; Capital RV Center Inc., Bismarck, N.D.; Cheyenne Camping Center, Walcott, Iowa; Coachlight RV Sales Inc., Carthage, Mo.; Dave’s Claremore RV Inc., Claremore, Okla.; Dave’s RV Center, Danbury, Conn.; Harold’s RV Center, Bath, Pa.; Harper Camperland Inc., Great Bend, Kan.; Hilltop RV Superstore, Escanaba, Mich.; Howard RV Center, Wilmington, N.C.; Independence RV Sales and Service Inc., Winter Garden, Fla.; Koogler Sales & Service, Inc., Raphine, Va.; Larry’s Trailer Sales, Zeigler, Ill.; Lees’s RV City, Oklahoma City, Okla.; Leisure Tyme RV Inc., Mary Esther, Fla.; Midtown RV LTD, Penticton, B.C.; Midway Motor Homes Inc., Grand Rapids, Mich.; Modern Trailer Sales Inc., Grand Rapids, Mich.; Mountain Road RV Inc., Sabattus, Maine; Ron Hoover Co. of Boerne Inc., Boerne, Texas; Ron Hoover Co. of Rockport Inc., Rockport, Texas; Stenzel’s Campers, Elmore, Minn.; Summit RV Sales Inc., Ashland, Ky.; and Tom Schaeffer’s Camping and Travel Center, Shoemakersville, Pa.
“Newmar feels this award is important because we value how our mutual customers are treated and that the service experience is a positive one,” said Matt Uttley, Newmar’s vice president of service operations. “This award has raised the awareness and focus all of us have on customer satisfaction and the results prove it.”
Other awards included:
• Independence RV Sales and Service Inc., Winter Garden, Fla., North Trail RV Center, Fort Myers, Fla. and World Wide RV, Mesa, Ariz., received the Transient Customer Service award, recognizing retailers that provided excellent service to customers who did not buy the Newmar product from their dealership.
• The Mahlon Miller Service Excellence award was presented to Coachlight RV Sales Inc., Carthage, Mo.; Harper Camperland Inc., Great Bend, Kan.; Midway Motor Homes Inc., Grand Rapids, Mich.; and Modern Trailer Sales Inc., Grand Rapids, Mich.