National Indoor RV Centers (NIRVC) announced Wednesday (Sept. 18) the appointment of Hyun Woo Cho as its director of training as the company expands its technical training programs to all four of its locations serving the Atlanta, Dallas, Phoenix and Las Vegas markets.
Cho has an extensive technical background, most recently managed the NIRVC PDI department at the Lawrenceville, Ga., location.
In his new role, Cho will be expanding and managing a growing RV technical training program for NIRVC, which has added 46 new service bays throughout its network of dealerships in just the past 18 months — with more to come as it continues to expand its service footprint across the country.
“Mr. Cho’s appointment supports our commitment to customer service and excellence as the fastest growing Class A sales, service and storage dealer in the country,” commented NIRVC’s COO Shaun Huxford, “In his capacity as director of training, Cho is responsible for recruiting, training and developing the best RV service technicians in the industry.”
NIRVC President Tadd Jenkins emphasized the importance of the dealership’s service initiative.
“We are extremely aggressive with this program,” Jenkins told RVBUSINESS.com. “The single largest problem in the RV industry today is the ability to get quality service work done. There is a lack of knowledgeable techs to work on RVs — especially high-end motorhomes. We are the only dealership that is adding service bays organically through our current operations. Most dealerships are acquiring other dealerships to add bays. This is not increasing the total number of bays and not helping solve this problem.”
Jenkins also pointed out that the company is adding 20-plus bays to the Dallas facility and plans on adding about the same number in Phoenix.
“We are going ahead and making the hard investment in technical training and people to offer our customers great service,” stated Jenkins. “The hub of our wheel is service. That’s where we shine. The rest of our products are ancillary to the service pool. We want to make sure that we maintain these owners’ happiness and keep them on the road fulfilling their lifetime dreams.”