The EverGreen family of companies has appointed Sherry Roberts as director of parts, warranty and service.
According to a press release, Roberts will effectively develop and manage all service operations in a manner that promotes customer satisfaction, expedites service response time and enhances quality control. Her goal is to develop her team in a way that promotes exceptional customer service to both customers and dealers.
“I’m an old school customer service professional,” said Roberts. “I enjoy the old principles of customer service like standing behind your product, feeling good about the company you work for, valuing your customers and building longstanding customer relationships.”
Roberts has over two decades of experience in the industry. She brings with her a background in automotive quality control from years of working with StarCraft Automotive Group and logistics/transportation knowledge from nearly a decade with Horizon Transport.
“We couldn’t have chosen a better candidate to head our parts, warranty and service center,” commented EverGreen President Don Emahiser. “Sherry’s knowledge of quality control and her expertise in customer satisfaction makes her a true asset to our team. I believe her background in automotive quality control is exactly what we need to be a leader in the industry.”
Sherry is a graduate of Indiana University with a bachelors in business administration.