Customers check out products at RV One's new Albany location

Customers check out products at RV One’s new Albany location

RV One Superstores Inc. held a grand opening Saturday (Oct. 4) to mark the completion of its new headquarters location in Albany, N.Y., representing the largest facility in the dealership’s five-store chain.

According to President and CEO Don Strollo, the opening created a “major event” for the surrounding community, indicative not only of RV One’s drawing power but also the overall strength of the RV industry.

“At one point we had over 300 customer vehicles in the parking lot, down our road and backed up out on the Interstate,” said Strollo. “The local police department came to direct traffic. The excitement for our industry by the general consumer has never been greater in all the years I’ve spent around RVs.”

Strollo reported that the Albany site, situated along a major Interstate around four miles from RV One’s previous location, offers customers a 40,000-square-foot sales and service facility along with an outdoor camping supply store.

“Our new facility represents a significant investment in the future and this weekend was reassurance that dealerships who offer a great experience to customers will benefit for years to come,” he said.

The company, currently marking its 30th year, has been in an expansion mode for the past decade. Strollo explained that since purchasing the Albany store from his father, Anthony, in 2000, RV One had acquired its outlet in Buffalo, N.Y., in 2004, followed by Des Moines, Iowa, in 2006 and Orlando, Fla., in 2009. 

Most recently, the firm acquired the former Bates RV in Tampa, Fla., in November of 2013 and, according to Strollo, is planning to add a sixth store in 2016. The full-line dealer, which handles Jayco, Entegra, Newmar, Thor, Keystone and Forest River brands, employs 290 workers companywide.

RV One's new store opened Saturday

RV One’s new store opened Saturday

“We’re also planning similar expansions in Tampa and Buffalo,” Strollo said, noting that his brother, Matt, runs the Tampa store while his brother, Mark, serves as company vice president. “Tampa will be getting a $9 million investment into its current site that just opened this year in January and Buffalo will be getting a 50% increase in building size.”

Strollo reported that RV One’s annual revenue is expected to be “just shy” of $250 million this year, adding, “Our company has experienced 14 straight years of revenue growth, from $11 million in sales in 2000 to an estimated $250 million in 2014. We have never experienced a down year.”

Strollo attributed the company’s success to a “corporate culture of hard work, high energy in the work place and unwavering respect of your co-worker and customers.” 

“I couldn’t be more excited about our company, its future and the future of our industry,” he said. adding, “We should all be investing into customers, employees and professional systems that allow us to serve and perform the best we can.”