The Recreation Vehicle Dealers Association’s (RVDA) board of directors passed a motion to support the continuation of the Go RVing Coalition’s Committee on Excellence initiative to improve the industry’s customer satisfaction and loyalty.
RVDA said its board approved the motion during its June 13 meeting in Arlington, Va., while the Recreation Vehicle Industry Association’s (RVIA) board approved a similar motion on June 15.
Both boards and the Committee on Excellence heard detailed presentations from the task force chairmen during RVIA Committee Week June 12-15 at the Willard InterContinental Hotel, Washington, D.C.
Chairmen for the 10-15-person task forces are as follows: Replacement Parts Availability, Debbie Brunoforte, owner, Little Dealer, Little Prices, Mesa, Ariz.; Industry-Wide Training, Bruce Cooper, owner, Village RV Inc., Roseville, Calif.; Customer Warranty, Ellen Keitzmann, vice president of sales and human resources, Blue Ox, Pender, Neb.; Product Quality, John Thompson, John Thompson & Associates, Nicasio, Calif.; and Industry Communication and Support, Dale Zimmerman. executive vice president, production, Sunline Coach Co., Denver, Pa.
“The Committee on Excellence Chairmen Marty Shea and Jim Sheldon and the task force chairs did an excellent job of keeping everyone working together,” said RVDA Chairman Dell Sanders of J.D. Sanders Inc., Alachua, Fla. “The task force reports provide a road map to improve our businesses, while not dampening the competitive spirit that drives our industry.”
“We look forward to working with all our industry partners through the Committee on Excellence,” said RVDA President Mike Molino. “We are pleased to see this cooperative effort to get the RV customer satisfaction and loyalty needle moving in the right direction.”
In other board meeting news:
• In addition to the ongoing work of the RV Learning Center, the RVDA board agreed to devote more resources toward industry education – authorizing funding to work on an e-learning platform with RVIA and increasing participation in the Florida RV Trade Association’s (FRVTA) Distance Learning Network.
• The board passed a motion endorsing the concept of a national recruitment plan for careers in the RV industry. The goal is to investigate strategies to attract more quality people to RV dealers and other companies.
• The board approved a $4.18 million budget for fiscal year 2007 for the association’s three corporations: RVDA, the RVDA Education Foundation, and the RV Assistance Corp.