FAIRFAX, Va. – The RV Dealers Association is honoring 27 RV manufacturers/brands with Quality Circle Awards for achieving the highest scores in the association’s 32nd annual Dealer Satisfaction Index (DSI) survey, according to a press release. These brands and manufacturers received at least 15 dealer responses and scored 4.25 or above on a 5-point scale in overall dealer satisfaction in the association’s survey conducted June through September.
The towable RV manufacturers/brands receiving awards are (in alphabetical order by manufacturer):
- Airstream
- Aliner
- Alliance RV (Avenue, Delta, Paradigm, Valor, Benchmark)
- Brinkley RV (Model G, I & Z)
- Coachmen (Catalina, Chaparral, Shasta)
- Ember (E-Series, Overland, Touring Edition)
- Forest River (Ahara, Blackthorn, Cedar Creek, Lost Pines, Riverstone, Sandpiper, Sierra, Flagstaff, Puma, Columbus, r-pod, Rockwood, Sabre, Sandstorm, Shockwave, Stealth, XLR, Surveyor, Takoda, Tandara, Westbrook, Wildcat)
- Grand Design (Foundation, Imagine, Influence, Momentum, Reflection, Solitude, Transcend)
- Gulf Stream (travel trailers)
- Heartland
- Jayco
- Keystone RV (Alpine, Avalanche, Bullet, Cougar, Fuzion, Raptor, Hideout, Montana, Passport, Reign, Sprout, Walkabout, Springdale, Sprinter)
- KZ RV (Connect, Connect SE, Connect Mini, Durango, Durango Gold, Ridgeway, Sportsmen, Sportsmen Sportster, Sportsmen Classic)
- nuCamp (TAB, Barefoot, Cirrus)
- Venture RV (Campbound, SportTrek, SportTrek Touring, Stratus, Sienna)
- Winnebago (Access, Micro Minnie, Thrive).
The motorized RV manufacturers receiving awards are (in alphabetical order):
- Coachmen (Class Bs)
- Dynamax
- East to West (Alita, Bravado. Entrada, College Avenue)
- Entegra
- Forest River (Class As & Cs)
- Grand Design (Lineage)
- Grech
- Jayco
- Leisure Travel Vans/Triple E
- Midwest Automotive Designs
- Newmar
- Pleasure-Way
- Renegade
- Tiffin
- Thor Motor Coach (Class Bs & B-Plus)
- Winnebago (Class Bs).
When rating their brands/manufacturers, RVDA asked dealers to express, confidentially, their level of satisfaction on four core issues:
- Reliability/quality
- Parts
- Warranty
- Sales
“The DSI results recognize top-rated manufacturers in several important areas of dealer and customer support, which is more important than ever as the industry works to reduce Repair Event Cycle Time,” said RVDA President Phil Ingrassia. “Thanks to all the dealers who responded to the survey and congratulations to the manufacturers who earned Quality Circle Awards this year.”
RVDA received DSI responses from 602 dealership locations in the U.S. and Canada that included 2,992 brand ratings, an average of 4.97 per dealer. A summary of the DSI survey aggregate results will appear in the November issue of RV Executive Today. The top-rated manufacturers will be recognized and receive their awards during the RV Dealers Convention/Expo at Paris Las Vegas.
RVDA is the national association representing RV retailers. The association’s members include RV dealers, RV rental operators and RV aftermarket sales and service locations. RVDA of Canada is a national, volunteer federation of provincial and regional RVDA associations which exists to protect and promote the interests and welfare of RV dealers across Canada to enable the industry to maximize its potential.
