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Twenty-four associate members recently joined a small group of Recreation Vehicle Dealers Association (RVDA) executives and staff to mark the launch of its Ambassador program.
During the May 6 meeting at RVDA headquarters in Fairfax, Va., the newly designated ambassadors learned about the various components and programs available to dealers through the RVDA, RV Assistance Corp. and the RV Learning Center.
“The major message we wanted the ambassadors to come away with is how they can help spread the word to their dealer customers about the offerings of RVDA,” said RVDA Chairman Jeff Pastore of Hartville RV Center, Hartville, Ohio. “How can they convince their dealer customers that professionalizing their employees will lead to the ultimate goal of creating satisfied, loyal customers who will continuously return to their dealership and bring their friends with them.”
Karen Sideris of Citizens Recreation Finance, noted, “I learned a great deal and was very impressed with the RV Learning Center. I knew about the programs and understood they were very good, but did not know the full extent of the tremendous quality and extensive work put into it.”
A town-hall style meeting preceded the presentation, offering open discussion and networking among attendees.
The slate of inaugural Ambassadors are: Mark Beecher, Bank of the West; Tim Custer, RV Trader; Karl Etshied, RV Aftermarket Association; Dave Goodison, ProResponse Inc.; Al Haimbach, Dometic Corp.; Stewart Hamilton, Assurant Solutions; Ken Hesser, Pettes & Hesser Ltd.; Bill Koster, Protective; Ron Kretschman, Workhorse Custom Chassis LLC; Bob Landis, United States Warranty; John McElvey, GE Capital Solutions; Karl Mitchel, Manheim; Jim Musbach, Coast Distribution Systems Inc.; Bob Parish, GE Capital Solutions; Jim Pope, Textron Financial Corp.; Michael Rees, RVMAX Training Solutions; Ernie Schumacher, Bank of America; Karen Sideris, Citizens Recreation Finance; Lenny Sims, NADA RV Appraisal Guides; John Sinski, R. L. Polk & Co.; Pat Staudt, DealerTrack Inc.; Ed Thor, Coach-Net; Bill Walmsley, Workhorse Custom Chassis LLC; and David Whitney, Zurich.