The 2015 RV Dealers International Convention Expo will provide the most comprehensive and affordable education and training opportunity specifically for the RV industry’s service professionals, Nov. 2-6 in Las Vegas.
The Recreation Vehicle Dealers Association (RVDA) reported in a release that dealership F&I professionals will find a program that addresses current industry issues unique to the F&I department, ethical decision making, and ways to maintain and improve profitability. Beyond the track workshops, a number of Vendor Training +Plus sessions on Monday and Tuesday are geared toward educating F&I professionals.
So far, track workshop presenters include Greg Artman of Diversified Insurance Management, John Haymond of Medallion Bank, Robert Harkins of the American Guardian Group of Companies, Bill Koster of Protective, and Wade Weiss of Duratain, Inc.
The track leads off with “Ethics for the RV Professional” on Nov. 4 at 9 a.m. Koster, who holds a doctor’s in management and teaches ethics as an adjunct professor, will present the hour-long education workshop. He will help attendees understand why good people make bad choices and how to properly implement an ethical culture and program in the workplace. In addition, he will specifically address the importance of business ethics at an RV dealership.
In the afternoon, the F&I track features “Turning Declines into Dollars – The Importance of Expanded Finance Options for Your Dealership” from 2-3 p.m. Haymond of will explain the current credit market and financial opportunities associated with financing customers with credit challenges. In addition, he will help attendees learn ways to increase approvals, close prime and non-prime loans, and improve profitability.
Thursday’s F&I education leads off with help for staffing up the F&I department, presented by Artman. In 60 minutes, he will outline “A Fast Track for F&I” to help professionals set up their F&I departments for success. The workshop is divided into four basic learning quadrants and is appropriate for all skill levels – from the newly promoted F&I producer to the seasoned veteran. The workshop can also help dealers/GMs, and sales managers set expectations and monitor the F&I department’s progress.
On Nov. 5 from 10:15–11:15 a.m. Weiss will present “Chemical Treatments/Protectants: A Hassle or Bringing Home the Bacon?” The session will help attendees understand how the environment and use impacts an RV, will explain the benefits of offering treatments and protectants in the F&I department , and identify techniques for including chemical treatments and protectants with the existing F&I products.
“Successful Menu Selling,” from 4:30–5:30 p.m. on Nov. 5 will be presented by Harkins. He will identify five key ideas for presenting menu options to every customer; explain how to develop a menu introduction that is low key, downstream and non-confrontational; and help attendees learn ways to create impact benefit statements and respond to broad and specific objections.
A number of Vendor Training +Plus sessions, presented by exhibitors, will also address topics of importance to the F&I department. Diversified Insurance Management along with the P&H Group, will present “Cash Conversions” on Nov. 3, from 10:45–11:45 a.m., featuring presenter Artman. On Wednesday, from noon until 1 p.m., “Maintaining Profits and Compliance in Today’s Legal Environment” will be presented by Charles Campbell of the US Compliance Academy, sponsored by American Guardian Warranty Services. Brown & Brown Recreational Insurance will also have F &I related workshops on Tuesday from 10:45–11:45 a.m. and 1:15–2:15 p.m. New Vendor Training +Plus sessions continue to be added to the program.
Visit www.rvda.org/convention to register and for regular updates. You can also get convention updates on LinkedIn, Twitter, and Facebook.