FAIRFAX, Va. – The RV Dealers Association (RVDA) is honoring 23 RV manufacturers/brands with Quality Circle Awards for achieving the highest scores in the association’s 31st annual Dealer Satisfaction Index (DSI) survey. These brands/manufacturers received at least 15 dealer responses and scored 4.25 or above on a 5-point scale in overall dealer satisfaction in the association’s survey conducted June through September.
The towable RV manufacturers/brands receiving awards are (in alphabetical order by manufacturer):
- Alliance RV (Avenue, Delta, Paradigm, Valor)
- Brinkley RV (Model G, I & Z);
- Coachmen (Brookstone, Chaparral, Catalina, Shasta);
- East to West (Ahara, Blackthorn, Takoda, Tandara, Alta, Longitude, Della Terra, Silver Lake);
- Forest River (Cardinal, Cedar Creek, Cherokee, Columbus, Flagstaff, Ibex, No Boundaries, Pause, Puma, r-pod, Riverstone, Rockwood, Rogue, Sabre, Sandpiper, Sierra, Solaire, Surveyor, Wildcat);
- Grand Design (Imagine, Influence, Momentum, Reflection, Solitude, Transcend);
- Gulf Stream (Amerilite, Conquest, Innsbruck, Kingsport);
- Highland Ridge (Open Range);
- Jayco
- Keystone RV (Alpine, Cougar, Hideout, Retreat);
- KZRV (Connect, Connect SE, Connect Mini, Durango, Durango Gold, Ridgeway, Sportsmen, Sportsmen Sportster, Sportsmen Classic),
- Starcraft
- Venture RV (SportTrek, SportTrek Touring, Sienna, Stratus, Sonic).
An honorable mention goes to Keystone RV’s Bullet and Sprout towable brands which were highly rated but not by enough dealers rated the brand to qualify for an award.
The motorized RV manufacturers receiving awards are (in alphabetical order): Coachmen (Galleria, Beyond, Nova, Pixel); Dynamax; Entegra; Forest River (Class Cs); Grand Design (Lineage Class Cs); Gulf Stream; Jayco; Leisure Travel Vans/Triple E, Newmar, and Pleasure-Way.
Motorhome builders Airstream, Grech, and Renegade also receive honorable mentions for being highly rated but not by enough dealers to qualify for an award.
When rating their brands/manufacturers, RVDA asked dealers to express, confidentially, their level of satisfaction on four core issues:
- Reliability/quality
- Parts
- Warranty
- Sales
“The DSI results recognize top-rated manufacturers in several important areas of dealer and customer support, which is more important than ever as the industry works to reduce Repair Event Cycle Time,” said RVDA Chairman of the Board Larry Troutt III of Topper’s RVs in Waller, Texas. “Thanks to all the dealers who responded to the survey and congratulations to the manufacturers who earned Quality Circle Awards this year.”
RVDA received DSI responses from 495 dealership locations in the U.S. and Canada that included 2,324 brand ratings, an average of 4.7 per dealer. A summary of the DSI survey aggregate results will appear in the November issue of RV Executive Today. The top-rated manufacturers will be recognized and receive their awards during the RV Dealers Convention/Expo at Paris Las Vegas.
RVDA is the national association representing RV retailers. The association’s members include RV dealers, RV rental operators, and RV aftermarket sales and service locations. RVDA of Canada is a national, volunteer federation of provincial and regional RVDA associations which exists to protect and promote the interests and welfare of RV dealers across Canada to enable the industry to maximize its potential.
