An expanded edition of the Recreation Vehicle Dealers Association (RVDA) Education Foundation’s Service Management Guide now is available in book format and in a new CD-ROM version.
The new 8th Edition offers more than 300 time changes and additions from the previous version. It also features new procedures and times for tow packages, slideouts and expanded sections on wiring, electrical, structures, exteriors and interiors.
The Service Management Guide was developed by dealers, service managers and technicians to provide average work unit times for basic service functions performed by competent RV technicians.
“The Service Management Guide is a useful tool for dealers, general managers and service managers to measure productivity in the service department,” said RVDA Education Foundation Chairman Rick Horsey of Parkview RV Center, Smyrna, Del.
The 8th Edition of the Service Management Guide Manual costs $124.95 for RVDA members and $174.95 for non-members. The CD-ROM also costs $124.95 for members and $174.95 for non-members. Both the manual and CD-ROM can be purchased by RVDA members for $200 and for $350 by non-members.
For an order form, visit www.rvda.org, send an e-mail to [email protected] or call (703) 591-7130.