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The Recreation Vehicle Dealers Association (RVDA) will honor RV brands built by 12 manufacturers with its Quality Circle Award during the RV Industry Awards Celebration on March 14 at The Depot in downtown Salt Lake City, Utah, as part of RVX: The RV Experience.   

According to a press release, the brands/manufacturers/product categories received at least 15 dealer responses and scored 4.25 or above on a five-point scale in overall dealer satisfaction in the association’s 25th Annual Dealer Satisfaction Index (DSI) survey. 

“Quality Circle Awards recognize manufacturers that dealers rated the highest in several important areas of dealer and customer support in the DSI survey,” said RVDA Chairman of the Board Mike Regan of Crestview RV Center in Buda, Texas. “Thanks to all the dealers who responded to the survey and congratulations to the manufacturers who earned the award this year.” 

The towable RV manufacturers/brands receiving awards are (in alphabetical order by manufacturer): Airstream Inc.Coachmen RV (Brookstone/Chaparral fifth wheels); Forest River Inc. (Flagstaff travel trailers and fifth wheels/Shamrock expandables, Sierra/Sandpiper); Grand Design RV Co. (Imagine, Momentum, Reflection, Solitude, Transcend); Gulf Stream Coach Inc. (Vintage Cruiser/Vista Cruiser, Innsbruck/Amerilite/Conquest/Kingsport); Heartland RV LLC (Big Country/Elk Ridge, Cyclone/Torque, Landmark, North Trail/Wilderness, Prowler/Trail Runner, Road Warrior, Sundance/Gateway); Keystone RV Co. (Montana/High Country), and Lance Camper travel trailers and toy haulers.

The motorized RV manufacturers/product categories receiving awards are (in alphabetical order): Airstream; Gulf Stream; Leisure Travel Vans/Triple E; Newmar Corp.; Pleasure-Way Industries, and Tiffin Motorhomes Inc.

When rating their brands/manufacturers, RVDA asks dealers to express, confidentially, their level of satisfaction on four core issues:

 

    • Reliability/quality
    • Parts
    • Warranty
    • Sales

 

The 25th Annual DSI survey was conducted between October 2018 and January 2019. The survey generated 525 U.S. and Canadian dealers responses and provided 2,371 brand ratings, an average of almost five per dealer.  A summary of the DSI survey aggregate results will appear in the April issue of RV Executive Today.