The Recreation Vehicle Industry Association (RVIA) is creating a comprehensive database that will serve as a one-stop repository of RV service information, offering service technicians a single online resource for troubleshooting, repair documents and service questions for all RV products currently being manufactured.
In order to be useful to service technicians and gain traction as the go-to reference for RV industry service information, the database must have a “critical mass” of information, according to an RVIA release. Currently 12 manufacturers/suppliers have posted 113 documents in the database. RVIA is asking members to add their information to make the resource even more effective.
Bruce Hopkins, RVIA vice president of standards and education, said, “The database will benefit manufacturers and suppliers by helping certified service technicians quickly locate service information, thereby reducing the number of calls that must be handled by customer service personnel. It will help reduce the amount of phone time spent acquiring the correct service information.”
Hopkins emphasized that RVIA needs member help to populate the database. “For the service to be useful, the database must make a significant number of documents available to the technician. We are looking for a document population to number in the thousands. It is RVIA’s goal to capture all current RV service documents, however, once we have sufficient participation, we will open the database to the technicians while the industry completes the task of cataloging all service documents that are available,” he said.
A launch date has not yet been announced, but RVIA is setting Summer 2009 as a goal. Initially the database will be available to all Certified Service Technicians who work for RVIA member companies. RVIA is working with the Recreation Vehicle Dealers Association (RVDA) to make the database available to all registered certified service technicians.
Information on how to add documents to the database, as well as more details about the program, can be found at www.rvst.org/database.html. For more information, contact RVIA’s Education Department at (703) 620-6003 ext. 355.