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The Go RVing Coalition’s Committee on Excellence, chaired by Monaco Coach Corp.’s Jim Sheldon, is encouraging RVIA member manufacturers to participate in a fourth consumer satisfaction study to be conducted by Roper/NOP World in 2005.
The 2005 Roper/NOP World survey will update similar studies completed in 1999, 2001 and 2003, providing baseline comparisons and valuable trend analysis on consumer satisfaction with the entire RV experience.
Results will once again be proprietary and intended for internal use by participating companies to improve their consumer satisfaction ratings.
For more information contact RVIA’s Director of Communications, Frank Hurteau at (800) 336-0154, ext. 331.