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The satellite-delivered RV Service Technician Training program will begin its second year on Sept. 18, after a successful first year.
The Recreation Vehicle Service Training (RVST) Council currently is preparing to deliver the program to as many as 200 RV dealerships, almost four times as many as during its first year.
More than 500 service technicians from 54 dealerships throughout the U.S. and Canada currently are finishing the curriculum for the first year of the program, which ends this month (July).
Broadcast on Wednesdays from 4:30-6:00 p.m. (Eastern Time), the 40-week, 60-hour curriculum is delivered via satellite transmission from the University of Florida to participating dealerships where an unlimited number of personnel can take advantage of the training.
Not only do dealers save on travel, lodging and down time expenses, they’re also able to train employees that otherwise may not have had the opportunity.
“We encourage everyone from our service technicians, service writers and parts personnel to our sales force to participate in the training courses,” said Recreation Vehicle Dealers Association (RVDA) Chairman Craig Jensen, principal of Blaine Jensen and Sons in Kaysville, Utah. “Not only are our service technicians working more efficiently, but our service writers and other personnel have a better understanding of the product and can perform their jobs with increased confidence and all of that transmits directly to the customer. We believe it has already made a positive impact on our customer satisfaction.”
Dealers wishing to downlink the classes are required to pay a $1,300 enrollment fee and purchase a commercial satellite system (Direct TV and Dish Network systems are not compatible). The total cost to the dealer, excluding the satellite dish, equates to $21.67 per hour regardless of the number of technicians participating at the dealership.
“This method of service technician training is a win-win for the industry,” said RVST Council Chairman Mel Adams, president and CEO of supplier firm Airxcel, Inc. “Dealers are now able to maximize their continuing education dollars while enhancing their customer satisfaction — and satisfied consumers are a plus for the entire RV industry.”
The satellite-delivered RV Service Technician Training program utilizes textbooks and course materials from the Recreation Vehicle Industry Association (RVIA). Recognized as the universal standard for the RV industry, RVIA courses cover: Introduction to RV Service; Air Conditioning; Brakes, Suspension and Towing Systems; Basic Electricity; Electrical Systems; Generators; Heating Systems; LP Gas Systems; Plumbing Systems; Pre-Delivery Inspection; Preventive Maintenance; Ranges and Cooktops; Refrigerators; Welding; and Water Heaters.
The satellite-delivered program is made possible through a partnership with the Florida RV Trade Association and the University of Florida.
For more information about the program or to enroll, contact RVIA’s Standards and Education Department at 703/620-6003, ext. 355.
The RVST Council is an RV industry coalition comprised of RV manufacturers, dealers, suppliers and members of academia. Administered by RVIA, the national trade association of RV manufacturers and component suppliers, the council meets twice annually to consider ways to enhance RV service technician training for the benefit of the RV industry.