The Society of Certified RV Professionals announces the first group of newly certified or recertified individuals from dealerships participating in its recognition program. According to a press release, dealership participation in the program allows the society to publicize individuals’ certification achievements on the national level.
A total of 75 individuals earned a certification between Aug. 1 and Dec. 10, 2014, through the Mike Molino RV Learning Center or the RVDA-RVIA RV Service Technician Certification Program. Of those, 38 individuals are participating in the recognition program — 35 technicians and three fixed-operations professionals.
Five individuals newly certified as master technicians are participating in the recognition program, including Michael Cole, Norman Geary, Willie Langdon, Michael Phillips and Jeffrey Young. The 21 newly certified technicians are James Baker, Gregory Berndtson, Charles Bradshaw, Bryan Byers, Michael Cantalio, Christian Cosgrove, Zane Goodwin, Curtis Greene, David Hegr, Daniel Hurley, Kevin Johns, Robert Kelley, John Oster, Timothy Pittman, Stephen Rahe, Adam Ratliff, Ryan Rossing, Edgar Salgado-Juarez, Robert Stanley, Jacob Ticer and Shane Wagner.
Twenty-five fixed operations professionals were certified through the Mike Molino RV Learning Center and three are participating in the recognition program. Those in the recognition program are: Anne Engelhardt (warranty administrator), Darlene Fontenot (service manager), and Todd Wilson (service writer-advisor).
“On behalf of the entire RV Industry, we congratulate these professionals and their dealerships for their outstanding commitment to customer service and satisfaction,” said Recreation Vehicle Dealers Association (RVDA) President Phil Ingrassia. “They join an elite group of certified personnel who have successfully met the high standards of either the RV industry’s technician certification program or the Mike Molino RV Learning Center.”
To become certified, a technician must complete the Certification Career ladder, a comprehensive three-step testing process. Standards were developed by a team of RV industry technical experts under the supervision of the Michigan-based National Occupational Competency Testing Institute. Recertification requires additional education and training every five years.
The 22-year-old tech certification program is administered by RVDA and the Recreation Vehicle Industry Associaiton (RVIA) under the auspices of the RV Service Technician Certification Governing Board. The program tests, certifies, and recertifies techs in either a traditional certification or five specialty areas: appliance, body, chassis, electrical systems, and plumbing. For more information, visit www.rvtechnician.com.
Fixed-ops professionals can earn certification as parts managers, parts specialists, service writers/advisors, service managers, and warranty administrators through the Mike Molino RV Learning Center, which offers testing, certification, and recertification. The center’s credentials were developed by experts at The Ohio State University’s Center for Education and Training for Employment and a team of top-performing, demographically diverse working professionals. Suppliers, distributors, dealer-owners, and manufacturers were also involved in developing the programs. For information, visit www.rvlearningcenter.com.
Launched at the 2014 RVDA convention/expo, the Society of Certified RV Professionals promotes and recognizes certification among employees who work at RV dealerships. Certified personnel benefit the RV industry by improving the customer experience–certification lets consumers know that the technician working on their RV has superior diagnostics and repair skills. Recertifying and maintaining certification show an individual’s ongoing commitment to staying current in an industry driven by changing technology and high consumer expectations. For more information, visit http://tinyurl.com/