Spartan Motors Inc., parent to Spartan Chassis Inc., announced that Kurt Beyer has joined the company as the vice president of aftermarket, which includes responsibility for aftermarket parts sales and support, training, customer service and support, warranty provision and application, factory and dealer service, and vehicle refurbishments. Beyer has also been appointed to the Spartan leadership team.
“Adding a VP-level position to the company that will be 100% committed to improving our after-sale service and support functions further represents our commitment to our customers,” said Spartan COO Tom Ninneman in a press release. “Bringing Kurt Beyer and his tenure to the organization is taking customer-centricity to the next level.”
Beyer brings over 20 years of aftermarket and continuous improvement experience to the organization, having most recently overhauled the customer service and support functions for EMT International. He has next-level expertise in call center management, technical product support, field service, and escalation procedure management to avoid downtime for customers. Prior to EMT, Beyer held multiple senior leadership positions at Plexus Corp. and Pierce Manufacturing where he redeveloped after-sale order-to-cash processes, focused heavily on customer support process improvement, and advanced the way in which both companies approached strategic go-to-market planning and execution. He holds a bachelor’s in management and communications from Concordia University, and is a certified Six Sigma Black Belt.
“Joining Spartan as they hit their stride on the path to growth is the perfect time to ensure we remain 100% focused on the customer experience,” explained Beyer. “I look forward to working with the entire aftermarket team to bolster Spartan’s after-sale functions to the highest level.”