Lazydays has named Linda Stephens vice president of customer experience, effective immediately. Stephens will continue to report to William P. Murnane, Lazydays chairman and CEO.
According to a press release, the newly created position will be responsible for measuring, evaluating and enhancing the customer experience across the entire network of Lazydays dealership and service center operations. The customer experience team will work closely with operating managers to assess the effectiveness of processes and procedures and to make improvements that maximize the value of the Lazydays experience for its customers.
“I am delighted to name Linda to this very important position,” stated Murnane. “Linda is a very talented executive who has a keen understanding of the customer and a proven track record of achieving positive change.”
“Providing every customer with a best-in-class customer experience is one of the three pillars of our corporate strategy,” Murnane continued. “We don’t just want to provide a good customer experience relative to the RV dealership industry, we want to provide the best customer experience in any industry.
“As we continue to grow nationally, we need to ensure that every Lazydays location provides the same great experience that our customers expect and deserve. Linda will work closely with Lazydays team members to make sure we meet and exceed our customers’ expectations.”
Prior to this appointment, Stephens was vice president of Lazydays accessories and rentals business units, which included Lazydays parts and accessories stores at all locations, Lazydays rental operations and Lazydays Tampa camping resort operations. Stephens started at Lazydays in 2004 in the finance department and has held various senior finance and operating positions throughout her career at Lazydays. She holds a bachelor’s in accounting from the University of South Florida and is a certified public accountant.