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Suzanne Mark, former executive with the National Association of RV Parks and Campgrounds (ARVC), has left her position with the International Association of Amusement Parks and Attractions and returned to her consulting business for the campground sector.
Her company, Mark of Excellence, will collaborate with campground consulting firm David Gorin Associates to offer park operators a package of evaluative tools, including: a secret shopper program; customer comment evaluation process; and operations audits.
Mark, the author of many popular articles on park operations in various industry trade journals, will also continue to write and present educational seminars.