Thor Motorized Services launched a new customer service portal that will transform the way dealers can interact with Damon Motor Coach and Four Winds International Corp. After months of preparation and testing, dealers can start logging into the new “Thor Advantage” portal for a brand new customer service experience, according to a news release.
“The goal was to streamline the parts and warranty process and incorporate a feedback system to communicate with our dealers. We want to offer our dealers the easiest, fastest, most convenient way to interact with Damon and Four Winds, and we believe we have accomplished just that,” said Janae Kurtz.
The new “Thor Advantage” is a web-based customer service system, allowing dealers to conduct all aspects of customer service, warranty and parts transactions with both Damon and Four Winds.
Just a few of the functions that can be performed include:
- On-Line warranty registration and authorizations.
- “Real-time” status on warranty claims and parts orders.
- Immediate feedback on claim and parts inquiries.
- VIN specific parts locator with photos and descriptions for easy ordering and fulfillment.
- Single contact point aimed at reducing phone calls and e-mails.
“We are thrilled to have the new system in place. We will continue to lead the market with new technologies like this. Our people and our processes set the Thor motorized divisions apart from the rest of the industry. Four Winds and Damon will utilize the same processes to help ease the complexity of multiple warranty and parts systems that dealers now have to use. We want to be easy to do business with,” said Bill Fenech, president of Damon and Four Winds.
The “Thor Advantage” became fully operational on Monday (Aug. 3). Any Damon or Four Winds dealer needing more information to get started can contact [email protected] or Janaé Kurtz at [email protected]