Dealers on the RV Satellite Training Network can now register for The RV Service Advisor Training program that begins Feb. 24 and concludes on March 11.
The program includes six workshops that will air twice weekly from the studios at the University of South Florida in Tampa from 1:30 p.m. to 3 p.m. (Eastern Time).
The training is being offered by the Recreation Vehicle Dealers Association (RVDA) Education Foundation’s RV Learning Center.
“This nine-hour program will train existing and new service advisors in best practices that will increase their competency on the job as well as prepare them to take the newly developed RV Service Advisor Certification examination,” said Jim Carr, education advisor to the RV Learning Center.
“The program is designed to give RV service advisors a good overall understanding of the position requirements so they can effectively communicate with both customers and technicians,” Carr added.
The six skill areas of the program are: service writing skills; sales and human relations; chassis; system operations; appliances and exterior/interior components.
The first three sessions will be taught by Chester Burgess of TTI. He has extensive experience training and developing service advisors with the Chrysler Corp.
The final three sessions will be taught by Gary Motley, a master certified technician, editorial advisor to RV Technician Magazine and frequent speaker on service management topics at the annual RVDA Convention/Expo.
The cost per dealership for the service advisor sessions is $299 and includes a workbook that can be reproduced.
For dealerships not on the network, video tapes will be available in late March.
For a registration form, visit www.rvlearningcenter.com or send an e-mail to [email protected]