Today’s video comes from the RV Learning Center explaining recent changes to the RV technician certification program. The program has been improved and restructured, with a career ladder that offers two different paths to certification. This customized approach enables techs to gain certification based on their individual skills and expertise.
The video features interviews with actual RV dealers who have made the investment in tech training and certification. These dealers report increased efficiency, revenue, and customer satisfaction. In fact, one dealer notes that his employees now make repairs in half the time it took before they were certified. Having a professional service department not only makes for happier, more loyal customers but also enables the dealership to make more money.