Focusing on individuals’ strengths is the key to increasing customer satisfaction and employee morale, while also boosting productivity. Dealers can learn how to use these strengths in the management of their businesses during a free webinar on March 12 at noon ET.

According to a press release, dealer webinars are provided by RVDA’s strategic partner KPA as part of the array of educational offerings available through the Mike Molino RV Learning Center. Register online.

In this webinar dealers will learn how to assess applicants’ and employees’ temperaments to improve communication and teamwork with both employees and customers. When managers understand an individual’s temperament they can communicate and motivate both as team leaders or team players.

Join presenter Mike Postlewait, President of Management by Strengths as he discusses how to

  • Improve communication and teamwork by appealing to a person’s temperament.
  • Teach employees how to support each other and reduce costly turnover.
  • Use an understanding of temperament to strengthen employee and customer relationships to increase sales.

Live webinar attendees will receive three free MBS Profile Reports to help them experience the value of the Management By Strengths program. More information can be reviewed on their website at www.strengths.com.

If unable to attend at the scheduled time or want specific employees to experience this webinar at another time, dealers can register anyway and receive links to the materials for later viewing. Dealers interested in prior webinar topics will find them on the RV Learning Center’s webinar page.  On this page dealership personnel can access the recorded webinar and download the slides to learn more about important topics including the Family and Medical Leave Act, Nontraditional Recruitment Strategies for Dealership Hiring, and much more.

If you have any questions or feedback, please contact Becky Ross at [email protected](866) 356-1735 or Karin Van Duyse at the RV Learning Center at [email protected](703) 591-7130.